FlexNet Diagnostics

The new Licensing Diagnostics 2.0 program performs a series of diagnostic tests that assist in resolving Flexnet Trusted Storage licensing issues. Download the Licensing Diagnostics 2.0 program here

Note that after completing the diagnostics the Licensing Diagnostics 2.0 program can be removed from your computer using the Control Panel-Programs and Features option

The program can perform diagnostics in either License Server or Client mode. Select the diagnostics mode as outlined below:

License Server and Client

  • Run the diagnostics in License Server mode on the license server machine.
  • When all issues have been resolved on the license server run the diagnostics in Client mode on the client machine.


  • Run the diagnostics in Client mode on the standalone machine. Do not run the License Server  Connection test and when running the License Server Checkout test set the License Source to Standalone.

Running the Diagnostics

  1. Select the Start-All Programs-Isograph Licensing Diagnostics 2.0-Run Diagnostics menu option.
  2. The Licensing Diagnostics 2.0 program requires Administrator privileges to run a User Account Control message will be displayed. Select Yes to continue (in fact no changes are made to your computer - the program just requires Administrator privileges to perform the diagnostic tests).
  3. Select the diagnostics mode as required.
  4. Process through each test in turn by selecting Next. Any errors are highlighted in red in the lower log pane.
  5. At any point you can choose to view the current log or save it to file. It is recommended that you only save it to file when all the tests are completed.
  6. When you reach the final test page select Close to close the program. You will be prompted to save the diagnostic results and whether to attach the license server logs (License Server mode only).
  7. Send the diagnostic results file to support@isograph.com.

FlexNet 10 Legacy Diagnostics

You can download the  FlexNet 10 diagnostics tool if required.

Enter the license server hostname in the form  '@hostname' or '@ip_address' if you wish to use the default port (e.g. @myserver or @

Enter the license server hostname and port number in the form  'port@hostname' or 'port@ip_address' if you wish to specify the port number (e.g. 27000@myserver or 27000@